FAQs
How can we help you?
Frequently asked questions
We ship nationwide using reliable carriers. Orders are typically processed within 2-3 business days. Shipping rates and times vary based on location. Detailed shipping information is available on our Shipping Policy page.
You can make a video of unboxing to make sure the plants/items reached
healthy. You will get full refund to your account within 7 business days
or we can resend your items as per your request. If you get a defective
product please email us to care@suluzorchids.com with a photograph of
the defective item within 24 hours.
Generally, orchids need bright, indirect light, proper humidity, and a regular watering schedule. For specific care instructions, contact us directly.
Shipping charges are calculated based on several factors, including the destination, weight, dimensions of the package. During the checkout process, the total shipping cost will be displayed before you finalize your order. You can get estimate of shipping before checkout.
Have you any question? We're ready to help.